MUPPANENI, Rajarshi Krishna. Public Sector Digital Transformation with Dynamics 365 Customer Service. American International Journal of Computer Science and Technology, India., v. 2, n. 3, p. 22–34, 2020. DOI: 10.63282/3117-5481/AIJCST-V2I3P103. Disponível em: https://aijcst.org/index.php/aijcst/article/view/203. Acesso em: 9 apr. 2026.