VANAPALLI, Satyendra Kumar. Designing Scalable CRM Architectures for Global Enterprises. American International Journal of Computer Science and Technology, India., v. 4, n. 4, p. 36–46, 2022. DOI: 10.63282/3117-5481/AIJCST-V4I4P104. Disponível em: https://aijcst.org/index.php/aijcst/article/view/300. Acesso em: 17 aug. 2026.