PADALA, Suresh. AWS Cloud Architecture for Scalable Healthcare Contact Centers. American International Journal of Computer Science and Technology, India., v. 1, n. 2, p. 21–26, 2019. DOI: 10.63282/3117-5481/AIJCST-V1I2P103. Disponível em: https://aijcst.org/index.php/aijcst/article/view/171. Acesso em: 18 apr. 2026.