VANAPALLI, Satyendra Kumar. Standardizing Enterprise Workflows through CRM-Driven Process Modeling. American International Journal of Computer Science and Technology, India., v. 6, n. 2, p. 118–127, 2024. DOI: 10.63282/3117-5481/AIJCST-V6I2P112. Disponível em: https://aijcst.org/index.php/aijcst/article/view/302. Acesso em: 17 aug. 2026.