KISHORE VARMA ALLURI, Achuta Krishna. Retrieval-Augmented Generation for Trusted Customer Intelligence: A Scalable Enterprise Architecture for CRM Knowledge Management. American International Journal of Computer Science and Technology, India., v. 6, n. 3, p. 114–126, 2024. DOI: 10.63282/3117-5481/AIJCST-V6I3P109. Disponível em: https://aijcst.org/index.php/aijcst/article/view/279. Acesso em: 5 jul. 2026.