ALLAM, Karthik. The Convergence of CRM, Data Engineering, and AI: Creating Intelligent Customer Intelligence Platforms. American International Journal of Computer Science and Technology, India., v. 8, n. 1, p. 64–79, 2026. DOI: 10.63282/3117-5481/AIJCST-V8I1P107. Disponível em: https://aijcst.org/index.php/aijcst/article/view/336. Acesso em: 21 oct. 2026.