Serverless Insurance Platforms: Leveraging AWS Lambda for Guidewire Claim Events
DOI:
https://doi.org/10.63282/3117-5481/AIJCST-V7I3P107Keywords:
Serverless Computing, AWS Lambda, Guidewire ClaimCenter, Event-driven Architecture, Cloud Insurance, Claims Processing, API Gateway, DynamoDB, Digital TransformationAbstract
The insurance industry has undergone major digital transformation in recent years, yet traditional systems continue to face challenges such as scalability limitations, high operational costs, and latency. This paper explores the adoption of a serverless architecture using AWS Lambda integrated with Guidewire ClaimCenter to enhance claims processing efficiency. Guidewire ClaimCenter generates continuous event streams—such as claim creation, status updates, fraud alerts, and settlements—that require real-time processing for improved automation and faster settlement cycles. The proposed framework leverages AWS Lambda, Amazon SNS, API Gateway, and DynamoDB to establish an event-driven, scalable, and cost-effective architecture. Lambda functions deliver micro-level modularity, enabling dynamic business logic execution without dedicated server infrastructure. This model reduces total cost of ownership, enhances fault tolerance, and optimizes resource utilization through AWS’s auto-scaling and pay-per-use features. Using a hybrid research approach—including architecture design, simulated claim events, and performance analysis—the study shows significant improvements over traditional service-oriented systems, with 42% lower processing latency, 37% cost reduction, and 99.99% availability. Beyond technical gains, the framework also improves compliance, disaster recovery, and customer trust. Future enhancements include machine learning-based anomaly detection, blockchain-enabled claim auditing, and cross-platform integration for a more intelligent and resilient insurance ecosystem
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